Our friendly team of dentists, dental nurses, dental therapists and receptionists is dedicated to providing exceptional service and the highest standard of care for all our patients.
We call our practice a ‘family dental health centre’ because we want patients of all ages to enjoy lasting dental health – free from disease and pain.
Our practice philosophy is based on five key beliefs:
- We know every child is born perfectly dentally healthy – our challenge, and yours, is to learn how to keep their teeth this way for life.
- We know the causes of dental diseases.
- We know how to cure and control dental diseases.
- We firmly believe that everyone wants and can enjoy life-long dental health when they realise it is a possibility.
- We believe that the choice to become dentally healthy is entirely yours. Our job is to work with you and share our knowledge.
To make an appointment, give us a call on 01624 812157 and we will arrange a mutually convenient time for you. You can also pick which dentist you would prefer to see (dependent on appointment times available).
If you are unable to keep your appointment, please let us know as soon as possible so we can offer this slot to another patient.
Reminders and recalls
Following treatment, we will advise you when you should see us again (we adhere to guidelines issued by the National Institute for Health and Excellence) so we can ensure your teeth and gums stay healthy. When your next examination is due, we will contact you by phone to arrange your appointment.
Emergency treatment and out of hours care
If you have an urgent problem, let us know as soon as possible so we can relieve your pain or prevent a dental difficulty from getting any worse.
If you need emergency treatment outside our opening hours, you can access advice and/or treatment by calling Manndoc (this is not provided by Grove Mount Dental Practice). Urgent treatment is covered by the dental emergency service at weekends and Bank Holidays and appointments can be arranged by calling 07624 480365 between 9.00am and 11.00am.
Our practice is fully accessible for disabled patients and we have plenty of free parking.
Your rights and responsibilities
You are entitled to:
- A thorough examination of your mouth, teeth and gums.
- A full explanation of your treatment options and a written treatment plan (including a breakdown of costs).
- Advice on how to keep your teeth and gums healthy.
- Practice information, including the services we offer and information about NHS charges (if applicable).
- A care and treatment summary if you decide to transfer to another dentist (there will be a charge for this).
- Make a complaint if you are not happy with your treatment and care.
You are responsible for:
- Giving at least 24 hours’ notice if you have to cancel or change an appointment. (If you miss an appointment we will make a charge and if you miss more than two appointments we may no longer be able to offer you treatment).
- Following your dentist’s advice about how to prevent tooth decay and gum disease.
- Paying your bill promptly when requested and during the course of treatment.
- Treating our staff with courtesy and respect.
We can refer you to another dentist if you require specialist treatment or if you need a home visit.
Your dental records
We will keep your dental records confidential and secure. However, where records detail NHS care, we may occasionally need to release these to NHS England or the NHS Business Services Authority as part of our ongoing clinical review process. You can see our Confidentiality Policy here.
Comments and complaints
If you would like to comment or make a complaint about any aspect of our service please contact Rosa, our practice manager, at [email protected] or Pauline, the practice director, at [email protected], or simply call the practice on 01624 812157 or write to us and we will be happy to help.
In relation to complaints where NHS treatment has been given, you must first contact the practice and only if we are unable to resolve the issue, should you contact the Health Authority on 01624 642612.
Further advice is available from the General Dental Council (www.gdc-uk.org or call 0845 6120540).
A copy of our full Complaints Procedure is available here or from the practice.